Refund policy
Returns
We want you to be completely satisfied with your DAYLOTIS purchase.
If for any reason you are not entirely happy with your order, eligible items may be returned within 14 days of delivery for store credit.
To be eligible for return, items must be:
- Unworn, unused, and in original condition
- Returned with all original tags attached
- Free from fragrances, makeup, marks, alterations, or damage
Once your return has been received and inspected, we will notify you of the outcome. Approved refunds will be processed as store credit against your customer account.
Please note that shipping costs are non-refundable unless the item received is faulty, damaged, or incorrect.
Exchanges
We understand that selecting the perfect size, fit, or style online can sometimes be challenging.
DAYLOTIS offers exchanges on eligible items returned within 14 days of delivery.
To qualify for an exchange, items must be:
- Unworn and unused
- In their original condition
- Returned with all original tags attached
- Accompanied by proof of purchase
If your exchange is approved, you will receive store credit. Store credit must be redeemed in full on a single purchase of equal or greater value than the original purchase. It cannot be used incrementally across multiple transactions.
Please note: Store credit is only available for approved S-tier purchases under this exchange policy.
Customers are responsible for return shipping costs associated with exchanges unless the item received is faulty, damaged, or incorrect.
All exchange requests are subject to inspection and approval by DAYLOTIS. We reserve the right to decline an exchange if the returned item does not meet the conditions outlined above.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
By placing an order on daylotis.com, you agree to the returns and exchanges policy outlined above
Contact Us
To initiate a return, please contact our customer care team at daylotis.store@google.com with your order number and details of the item(s) you wish to return.