Shipping 

We here at DAYLOTIS are committed to delivering your order safely and efficiently, wherever you are in the world.

We offer a range of domestic and international shipping options, with delivery times and costs calculated based on your location.

Once your order has been dispatched, you will receive tracking information where available so you can follow its journey. Dates quoted below are shipping targets once the order has been fulfilled.

We are based in Auckland, New Zealand. Please allow us up to 3 business days to process your order.

Shipping Zones, Delivery Targets & Costs

New Zealand

3 - 5 Working days - Tracked Number

• 0 - 2kg: $9.50 NZD
• 2 - 4kg: $18.50 NZD
• 4 - 5kg: $25.00 NZD

Australia

3 - 7 Working days - Tracked Number

• 0 - 2kg: $28.00 NZD
• 2 - 4kg: $42.00 NZD
• 4 - 5kg: $52.00 NZD

Oceania

5 - 15 Working days - Tracked Number

• Flat Rate $40.00 NZD

Cook Islands, Fiji, French Polynesia, New Caledonia, Papua New Guinea, Samoa, Solomon Islands, Tonga, Vanuatu, Niue, Wallis & Futuna

Asia

5 - 15 Working days - Tracked Number

• Flat Rate $45.00 NZD

China, Hong Kong, India, Indonesia, Japan, Malaysia, Philippines, Saudi Arabia, Singapore, South Korea, Taiwan, Thailand, Vietnam

UK, Europe & Canada

5 - 15 Working days - Tracked Number

• Flat Rate $50.00 NZD

Austria, Belgium, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, United Kingdom

United States of America

5 - 15 Working days - Tracked Number

• Flat Rate $50.00 NZD

We make things that work better and last longer. Our products solve real problems with clean design and honest materials.

Rest of the World

5 - 15 Working days - Tracked Number

• Flat Rate $75.00 NZD

Algeria, Argentina, Bahrain, Barbados, Brazil, Chile, Colombia, Egypt, Israel, Jamaica, Kenya, Kuwait, Mexico, Morocco, Oman, Peru, Qatar, South Africa, Trinidad & Tobago, UAE, Uruguay

 

Shipping & Delivery Policy

At Daylotis, we carefully inspect, package, and prepare every order before it is dispatched. However, once an order has been handed over to the shipping carrier, certain circumstances may be outside of our control.

Damaged or Lost Items During Transit

Daylotis is not responsible for damage, loss, theft, or mishandling of packages that occurs during transit after the order has been dispatched. We recommend inspecting your package immediately upon delivery.

If your package arrives damaged or appears to have been tampered with, please contact the shipping carrier immediately and, where applicable, submit a claim. We may request photographs or other evidence of the package and its condition upon arrival.

Tampering, Missing Tags & Packaging

Items are dispatched in the condition and with the accessories, tags, labels, garment bags, packaging, or other components specified in the individual product listing.
If the product listing states that an item includes original tags, tags attached, a garment bag, dust bag, branded packaging, or other accessories, these items are considered part of the product as described.

Daylotis is not responsible for tags, labels, garment bags, packaging, or other included components that are removed, lost, damaged, or tampered with during transit after the order has been dispatched.

If a package appears to have been opened, resealed, damaged, or otherwise tampered with during transit, please document the condition of the package before opening it where possible and contact the shipping carrier immediately.

Missing or Incorrect Items

If an item appears to be missing from your order, please contact Daylotis as soon as possible after receiving your package. We will review the order and shipment details to determine whether the issue occurred before dispatch.

Daylotis is not responsible for items or components that are lost, removed, or damaged after delivery has been confirmed by the shipping carrier.

Import Duties, Taxes & Customs

For international orders, the recipient is responsible for any import duties, customs fees, taxes, tariffs, or other charges imposed by the destination country.

These charges are determined by the customs authorities in the recipient's country and are outside of Daylotis's control. Any applicable fees must be paid by the recipient and are not included in the purchase price or shipping cost unless explicitly stated otherwise.
If an order is refused, held, returned, or abandoned due to unpaid customs duties, taxes, or import fees, Daylotis is not responsible for these charges or any resulting delays or losses.

Shipping Delays

Estimated delivery times are provided by the shipping carrier and are not guaranteed. Daylotis is not responsible for delays caused by customs, weather, carrier disruptions, incorrect address information, or other circumstances beyond our control.

By placing an order with Daylotis, you acknowledge and agree to the terms outlined in this Shipping & Delivery Policy.